Terms of Service
These terms set the conditions and procedures for using the life-service matching and learning services provided by LIFE.HELP (the “Service”), and the rights and duties of the operator and users. The Korean text governs if the two differ.
Article 1 (Purpose and effect)
These terms take effect when posted in the Service. By using the Service you agree to these terms and the Privacy Policy. The operator may change the terms within the law and will announce changes at least 7 days before they take effect (30 days if they are unfavourable to users).
Article 2 (The Service)
- Life-service matching: when a customer registers a request, we connect it with a helper who can carry it out and support communication through chat and machine translation.
- Learning: math, English and Korean learning content, learning records, and free and paid (Premium) access.
- The operator may change or stop part of the Service and will announce material changes in advance.
Machine translation is a reference only and its accuracy is not guaranteed. Please confirm important matters directly with the other person.
Article 3 (User duties)
- Do not use another person's information or enter false information.
- Do not post requests, messages or reviews that violate the law, public order or these terms.
- Do not disrupt the Service or try to bypass its security.
- Keep request links and account credentials safe.
Article 4 (Accounts and users under 14)
A learning account may be created by a person aged 14 or older. A child under 14 must sign up through, or with the consent of, a legal guardian; accounts created without consent may be deleted. Children under 14 may use guest mode, which sends no personal information to our servers. A member may close the account (request deletion) at any time.
Article 5 (Helpers)
Helpers are responsible for the content and quality of the services they provide and must follow the law and the operator's guidance. The operator may approve, restrict or terminate a helper.
Article 6 (Fees, payment and refunds)
- Fees and payment methods (e.g. bank transfer) are shown on the payment page.
- Paid access is available for the stated scope and period after payment is confirmed.
- Withdrawal and refunds follow the Act on the Consumer Protection in Electronic Commerce and the operator's refund rules. Send refund inquiries by email.
Article 7 (Intellectual property)
Rights in the Service's content (questions, explanations, design, software) belong to the operator or the rightful owner. Users may use it only for personal, non-commercial learning.
Article 8 (Limitation of liability)
The operator is not liable for outages caused by natural disaster, force majeure or the user's fault. Responsibility for how a service is performed between a helper and a customer lies first with those parties; the operator will cooperate reasonably to resolve disputes. The learning Service does not guarantee learning results or exam outcomes. To the extent permitted by law, the operator's liability is limited to direct damages.
Article 9 (Governing law and disputes)
These terms are governed by the laws of the Republic of Korea, and disputes are resolved by the competent court under the Civil Procedure Act.
Operator
- Contact: contact@life.help