Privacy Policy
LIFE.HELP (the “Service”) handles personal information with care and complies with the Korean Personal Information Protection Act. This policy explains what we collect on life.help and its subdomains (math.life.help, english.life.help, korean.life.help), and how it is used, kept and deleted. The Korean text governs if the two differ.
1. Information we collect
We collect only what you enter or what is produced by using the Service, limited to the minimum needed.
- Life-service requests (customers): service type, description of the problem, the address where the service is needed (province, district, detailed address), language, request status, chat messages and their machine translations. Customers use the Service anonymously; we do not collect names or phone numbers. Secret request links/sessions are stored only as hashes.
- Helpers: display name, languages, regions, services offered, optional contact email.
- Learning (guest): nickname, grade/level, goal, avatar and progress. Guest data stays in your browser storage and is not sent to our servers.
- Learning (account): email, password (hashed), nickname, grade/level, goal, avatar, answers, mastery, XP, streaks and entitlement history.
- Reviews: star rating and review text (anonymous).
- Automatic: IP address and request time (security, abuse prevention and rate limiting; Cloudflare and server logs), browser/device information and cookies.
Payment is by bank transfer; we do not collect card or other payment-method data.
2. How we use it
- To receive requests, connect helpers, and provide chat and machine translation
- To deliver learning content, store progress and check Premium entitlement
- To identify and authenticate members, prevent abuse and keep the Service secure and stable
- To handle inquiries and meet legal obligations
We do not use the information for advertising or marketing, and we do not sell it.
3. Retention
- Service requests and chat: kept for 1 year after completion or cancellation, then deleted. Revoking access (link/session) blocks further access immediately.
- Helper information: until the helper ends activity or asks for deletion.
- Learning account and records: deleted without delay when you close the account or ask for deletion.
- Guest learning data: only in your browser; it is removed when you clear browser data.
- Records we must keep by law (e.g. contract/withdrawal records 5 years, payment and supply records 5 years, consumer complaint/dispute records 3 years) are kept separately for that period.
4. Disclosure to third parties
We do not provide personal information to third parties except with your consent or as required by law. The content of a service request (type, description, address, chat) is shown to the helper who accepts it, in order to provide the service.
5. Processors and overseas transfers
We use the following processors; some process data outside Korea.
- Supabase Inc. — database and member authentication (server-stored items in section 1)
- Cloudflare, Inc. — web hosting, CDN and security (IP address, request data)
- MyMemory (Translated S.r.l.) — machine translation of chat messages (the text to translate is sent to the translation provider)
If you do not want overseas transfer, stop using machine translation or the Service; you may also contact the data protection officer.
6. Deletion
When the retention period ends or the purpose is achieved, we delete the data without delay and in a way that cannot be restored. Data we must keep by law is kept separately and deleted afterwards.
7. Your rights (and your legal guardian's)
You (or the legal guardian of a child under 14) may at any time request access, correction, deletion, suspension of processing, or withdrawal of consent. Email the data protection officer and we will act without delay (within 10 days) and tell you the result. You can also stop access yourself by revoking a request link/session, signing out or clearing browser data.
8. Children under 14
- The Service offers a guest learning mode that sends no personal information to our servers; children under 14 may use it.
- An email account for a child under 14 must be created by, or with the consent of, the legal guardian. The sign-up screen asks for this confirmation and records the time, document version and basis (14 or older / legal guardian).
- A legal guardian may request access, correction, deletion or suspension for the child's data at any time; if consent is withdrawn we delete the account and learning records.
- If we learn that an account was created for a child under 14 without guardian consent, we delete the account and data without delay.
10. Security measures
- Encryption in transit (HTTPS); passwords and access credentials stored as hashes
- Database access control (row-level security, separated internal functions) and least-privilege administration
- Rate limiting, access-log review, vulnerability checks and dependency security updates
11. Data protection officer and contact
- Data protection officer: the operator's representative (use the email below)
- Email: contact@life.help
- Contact: contact@life.help
12. Remedies
You may contact the following bodies about personal-information infringement:
- Personal Information Infringement Report Center: privacy.kisa.or.kr / 118
- Personal Information Dispute Mediation Committee: kopico.go.kr / 1833-6972
- Supreme Prosecutors' Office: spo.go.kr / 1301
- National Police Agency Cyber Bureau: ecrm.police.go.kr / 182
13. Changes
If this policy changes, we will announce it in the Service at least 7 days before it takes effect (30 days for material changes).